ACH Payment Methods
Financial Institution | Manual Download | Auto-Send (SFTP) | File Format(s) |
Bank of America (BoA) | ✗ | ✓ | ISO 20022 XML (USD, CAD, GBP, NZD) |
Wells Fargo (WF) | ✓ | ✓ | NACHA (USD) / ISO 20022 XML (USD) |
JP Morgan / Chase (JPM) | ✓ | ✓ | NACHA (USD) |
City National Bank (CNB) | ✓ | ✓ | NACHA (USD) / CNB EASILink (USD) |
East West Bank (EWB) | ✗ | ✓ | ISO 20022 XML (USD) |
If your bank account has an existing connection for ACH auto send from a previous project, you can use the same account information on your new project. If this is a new account that hasn't been configured yet, please contact [email protected] to start the process.
Step 1: Click Bank Accounts on the left navigation.
Step 2: Click Edit from the Actions drop down menu next to the account you would like to set up or click Add Account if the account does not exist yet.
Step 3: Select the bank account from the drop down menu.
Step 4: Complete all required fields.
If the Payment File setting is not enabled reach out to App Support at [email protected]
Step 5: Enter the Company Name.
Step 6: Click Save.
New Bank Account ACH Connection Set Up Timeline
Step | Stage | Applies to |
1 | Submit Project Scope Information to GreenSlate (1 -2 days) | Both methods |
2 | Bank Account Set-Up Process (2 -3 weeks) | Auto-Send only |
3 | UAT Testing (2 - 3 weeks) | Auto-Send only |
4 | Bank Account Configuration (1 - 2 days) | Both methods |
5 | Go-Live | Both methods |
Note: If the bank is also supported by a download method, you can use that method while the auto send connection is being configured.