Show me a how-to walkthrough in the app
Before an employee can complete their start work documents, they must verify their identity and complete their Personal Info. If an employee attempts to go directly to Start Work, they will be redirected to the Personal Info form.
Verify Your Identity
To begin the Digital Start Work process, you must verify your identity. Here’s how:
Respond to the Verification Text Message: Reply "Confirm" to the identity verification text message sent to your phone. This step is essential to proceed with the onboarding process.
Complete Any Additional Prompts: If prompted, confirm your personal details to finalize the identity verification process.
Step 1: Under My Profile on the left, click PERSONAL INFO.
Step 2: Complete all required fields in the Basic section.
Step 3: Complete all required fields in the Permanent Address section.
Note: Do not use autofill/autocomplete when entering your permanent address. The fields must be manually typed in order for the application to populate the tax jurisdiction.
Step 4: Complete all required fields in the Mailing Address section or click COPY FROM PERMANENT if applicable.
Step 5: Complete the Emergency Contact section.
Step 6: Complete the Demographics section using the drop down menus. You can select "No Answer" from the drop down menu if you do not wish to provide this information.
Step 7: Select an option in the Citizenship section.
Step 8: Complete the Digital Tax Documents section.
Step 9: Complete the Digital Direct Deposit Voucher section, if applicable.
Step 10: Click SAVE in the bottom right-hand corner.
Step 11: Click YES to confirm that your SSN is correct.
Troubleshooting Common Issues
If you encounter issues during the Digital Start Work process, consider the following solutions:
Social Security Number Already in Use: If you receive an error stating that your Social Security Number is already in use, this indicates you have a different employee profile in GreenSlate. Your social security number can be attached to one profile only.
